Order Desk Officer
Location: Mwanza, Tanzania
Order Desk Officer
The purpose of this role is:
To provide customer support and queries as required. Support the achievement of Sales targets through ensuring all orders are processed and completed within relevant guidelines.
Duties and Responsibilities
* Liase with the inventory planners and secure the replenishment stock for customers.
* Answer all incoming customer calls/emails in a professional manner.
* Receive, process and expedite parts orders and enquiries for customers.
* Handle complaints from customers, liase with manager to ensure appropriate action is taken.
* Educate the customer on the product/services available to them.
* Work with Sandvik processes with ERP SAP system and all integrated systems and applications
* Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company.
* Identify potential customer needs/opportunities to grow the business.
Your profile
* Degree / Diploma in Logistics/Supply Chain Management
* 2-5 years’ experience in a customer service role
* Relevant experience in Mining industry
* Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.
* Experience in Call Centre/Reception software
* Experience in customer service and handling complaints
CLICK HERE TO APPLY http://dlvr.it/SMfLxb
