RECEPTIONIST AT DAG HOTE

Receptionists

Summary
The Management of Dag Hotel is looking for two receptionist to join the team and perform the below responsibilities.

Main Duties

Customer Service

Greet hotel guests; answer any questions or concerns.
Provide an outstanding guest experience
Maintain an orderly front desk
Complete basic cashier and bookkeeping responsibilities
Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
Operate computer programs and multi-line phone systems
Maintain guest records and book reservations
To perform all duties and tasks accordingly to the established Task List
To be fully conversant with all services and facilities offered by the hotel.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and guest profiles are being updated.
To build long lasting guest relationships by being highly responsive and accommodating to requests and proactively anticipating needs to exceed guest expectations
To ensure that all sales are properly recorded

Administration

To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment care and maintenance and inventory taking as required.
To liaise with the Kitchen on daily operation and quality.
To ensure that all company minimum brand standards and operational standards have been implemented and are being consistently followed.
To work closely with the Housekeeping team to ensure that the outlet is clean, properly maintained and cared for.

MINIMUM QUALIFICATIONS

Form four with pass
Certification in Hotel Management
At least one year of working experience in Hotel operations
Strong working knowledge of the Microsoft Office and all other relevant computer programs
Excellent written and verbal communication skills;
Fluent in English
A proactive approach to dealing with issues that may arise
Highly organized, able to multitask and prioritize and work under pressure
The applicant should be below 25yrs of age

RECEPTIONIST AT DAG HOTEL